If you have a question about your stay, would like to book something special or need some inside knowledge on what to do when you're here, don't hesitate to get in touch.
FAQs
How do I get to my hotel after arriving at London's airports?
The Clermont hotels are situated in very convenient locations and can be easily reached via London's public transport. For information on London's Underground and other public transport options, please visit: https://tfl.gov.uk/plan-a-journey/
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Gatwick Express — Gatwick to London Victoria 30 min
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Heathrow Express — Heathrow to London Paddington 21 min
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Thameslink – Luton to London St Pancras International 36 min
Can I arrange an airport transfer to my hotel?
Yes, we would be happy to help arrange an airport transfer for you - please email the hotel you are booked to stay at - charingcross@theclermont.co.uk or victoria@theclermont.co.uk
Is there car parking at your hotel?
The Clermont, Charing Cross: There is no onsite car parking. The nearest car park is Q Park Trafalgar Square, Spring Gardens, Westminster SW1A 2TS
https://www.q-park.co.uk/en-gb/cities/london/trafalgar/
The Clermont, Victoria: For Victoria the nearest car park is the NCP London Victoria, Semley Pl, Belgravia, London SW1W 9QL.
https://www.ncp.co.uk/find-a-car-park/car-parks/london-victoria/
What time am I able to check in?
If you have booked direct, you can check in at any time; when it’s convenient for you.
Otherwise, check in is from 3 pm. If you would like to arrange an earlier check-in time, let us know and we’ll do our best to arrange that, email stay@theclermont.co.uk
What time should I check out by?
Check out time is 11 am. If you fancy staying a little longer speak to the team at reception upon arrival or during your stay and we’ll do our best to arrange that.
If I arrive early will my room be ready?
We cannot guarantee your room will be ready if you arrive early, however, we can do all the pre-checking in paperwork and store your luggage for you.
Do children stay free?
Children 12 years or younger can stay for free with an adult in existing bedding. Children aged 13 and over are charged as a 3rd person.
Do you provide cots or extra beds for children?
We provide cots free of charge and this can be arranged when making your booking. If you would like an extra bed, there is a charge of £50 per night.
Can children have their own room?
Children under 18 must be accompanied by an adult staying in the same room.
Do children eat for free?
Children up to 12 years old eat for free with a paying adult at breakfast and from our all-day dining menu.
Half portions will be provided.
Children 13 years or older are charged full price.
Will I be able to store luggage at my hotel?
Complimentary luggage storage is provided at all hotels, prior to check in or at check out. Your luggage must be collected by midnight on the day of departure.
Is there free Wi-Fi in the hotels?
Fast, free Wi-Fi is available in all bedrooms and public areas at all our hotels.
Can I smoke in my room?
All of our hotels operate a strict no-smoking policy in line with UK Smoking legislation. This also applies to electronic cigarettes (e-cigs and vaping).